The dentist drops a treatment plan on your desk and expects the money to be collected asap and every patient to say YES. All the patient wants to do is leave the office and not pay anything or schedule any appointments. What do you do?

Course Objectives

This course teaches you how to bridge the gap between dentist expectations and patient hesitancy. Learn how to close treatment plans like a pro and get the YES we need!

Shawn Cooper

Shawn Cooper is a native Virginian and currently resides in Alexandria, Virginia. She holds a BS degree in Biology, from Elizabeth City State University (Elizabeth City, NC). After college, she moved to Northern Virginia and worked her way up through the administrative ranks in the medical and dental fields. She found her passion in dentistry and her leadership abilities put her in charge of multi-million dollar healthcare practices while opening the door for her to start her own Consulting business (B2B Strategic Services). Currently, she is a Practice Administrator for Dunn Dental Group in Washington, DC. Shawn has recently been selected to serve as an Elite AACA Office Manager and is a current and active member in AADOM (American Association of Dental Office Management) and Delta Sigma Theta Sorority, Inc. She thrives on community service and giving back whether through her time or teaching others how to improve their lives or business. In addition to running a busy dental practice and teaching business strategies, she is a mother to three beautiful children (Keenan, Lyndsi, and Keyana) and they are her reason why she works so hard. She enjoys traveling, learning, spending time with her family, watching movies, and attending church.