Dental offices are being overrun and crippled by no-shows and cancellations.. Across the board revenue is being lost and dentistry is becoming a commodity instead of a necessity. This presentation will show different ways to handle certain situations with your staff and your patients to help course the behavior that leads to unnecessary cancellations.

Course Objectives

• Create a system to train patients/staff

• Identify most common reasons for cancellations and ways to improve

• Develop best practices for handling cancellations

• Develop best practices for No-Shows

• Be open to change!

Steven Forsythe

Steven Forsythe is the Executive Director of the American Academy of Clear Aligners. He is extremely passionate about helping Doctors continue their personal and professional growth, allowing them to create more smiles! He has 11 + years of operational dentistry experience working in both large DSO’s and private practice. His biggest accomplishments are receiving awards for largest EBITDA % over budget & lowest overall turnover in each position for 2019.