Have you driven yourself crazy trying to get staff to perform at a greater level and get nowhere?

Course Objectives

Learn an internal rating system to help simplify each department in your office. Once you have a clear picture, you can make the appropriate changes! Just remember, you can't force a donkey to become a unicorn. But, an office needs donkeys too!

Roksana Schwartz

Originally from Poland, Roksana has spent most of her life living in Edmonton, AB, Canada. Her father was a dentist and even though she didn’t follow in his footsteps, she very much makes a presence in the dental community. She entered the dental field over 20 years ago as a dental assistant and has never stopped educating herself. She has hundreds of hours of continuing education from AACA, LVI, ICCMO, and others. Roksana started working alongside Dr. Frank Neves in 2011 as his assistant and, over the years, has grown into his office manager. She currently runs his life, to the point that some call her doctor. She has helped the office grow from an 11 person practice to over 20 employees. She continues to want to grow and share her experience and knowledge with the rest of the dental family. She enjoys spending time with her husband Trent, son Padon and fur baby Jordie (named after Micheal Jordan). She has completed a marathon, enjoys yoga, and used to be a ski instructor and lifeguard.