In this comprehensive course, Kayla Demlow, Director of Operations at Smile Avenue Family Dentistry, and Max Shore founding member of Lassie, will guide dental office teams through each stage of the revenue cycle management process. From insurance verification to payment posting and statement distribution, this presentation offers insights and practical strategies to maximize efficiency, enhance financial outcomes, and improve patient satisfaction. Ideal for dental teams looking to improve operational workflows and reduce administrative burdens, this course provides actionable steps to streamline the revenue cycle process effectively.
Course Objectives
Identify each phase of the revenue cycle management process and its impact on the dental office's financial health.
Demonstrate best practices for insurance verification, claim submission, and follow-up to ensure timely reimbursement.
Discuss effective techniques for accurate payment posting and managing accounts receivable.
Explore strategies for creating patient statements that enhance clarity and support timely payments.
Equip dental teams with tools to improve workflow efficiency, reduce administrative tasks, and enhance the patient experience.
Kayla Demlow
Kayla Demlow, the Director of Operations at Smile Avenue Family Dentistry, is a seasoned leader in dental management with a strong commitment to exceptional patient care. Despite her initial career aspirations in law or academia after earning her Bachelor's degree from Adrian College, Kayla's innate passion for helping others led her down a different path. With diverse management experiences and volunteer work with AmeriCorps, she eventually found her niche in dentistry upon relocating to Texas and joining her first dental practice. Over the past decade in the dental field, Kayla's journey from humble beginnings as an errand runner to her current role as Director of Operations highlights her dedication and proficiency in various aspects of practice management, patient and team management, revenue cycle management, and staff training. Her position not only allows her to merge her passion for aiding others but also emphasizes the significance of effective policies, procedures, and communication for optimizing the patient and team experience. Beyond her professional endeavors, Kayla finds fulfillment and support from her husband Rory and daughter Aubrey, and volunteers as Director for the AAYFDT drill team Klein Derrick Dolls, showcasing her commitment to community engagement and mentorship. At Smile Avenue Family Dentistry, Kayla's unwavering dedication to service and expertise ensures that patients receive unparalleled care while contributing to the growth and development of the dental community through her involvement with AACA.
Max Shore
Max Shore is a co-founder of Lassie, a software company that helps practices grow their businesses by automating financial operations. He has spent his career building health-tech products that doctors and patients love, bringing an understanding of practice management that began working in his mother’s orthodontics offices. Growing up, Max witnessed firsthand the hard work and challenges involved in building a successful practice. Now, he is on a mission to bring technology to dental offices that makes it simpler—and more enjoyable—to run a practice.