Having to deal with a negative employee is toxic. Their behavior is toxic and the negative influence can become a cancer in the office. Sometimes, these employees have skills that fulfill their job duties but their personality can be treacherous.

Course Objectives

This course will focus on how to reverse the negativity they exude and bring them back to light. It will also provide a framework for how to ‘cut the cancer out’ if that is what the ‘Surgeon’ recommends.

JaQueah Chatman

JaQueah Chatman is the Practice Manager of Dental Associates of Lodi, for Jaye, it's all about relationships! Her passion for dentistry is driven by her love for people and the opportunity dentistry gives her to build relationships. Jaye has over 20 years of experience in the dental field. Jaye holds a dental radiology license and maintains her CDA status with the Dental Assisting National Board. She has extensive experience in all phases of dentistry and has provided excellent patient care from the operatory to the front desk. As an office manager, Jaye runs one the Top Invisalign practices in the country. Maintaining platinum status with over 100 cases per year. She presents treatment plans, reviews insurance benefits, discusses finances, and educates patients. “My goal is to build relationships with trust and create value.” Jaye has added on the role of a Speaker after speaking at the 2019 Invisalign Summit. Her topics focus on charisma, financial barriers and compassion. She is also one of the Elite Office Manager Masterminds for the AACA .